Support
Before you write to us
Your booking is with the provider, not with Tripzle. We compare prices and send you to the booking site to complete the purchase. We do not take payments, issue tickets or hold reservations.
So for anything about an existing booking, write to the company you booked with, not to us:
- Changing or cancelling a booking
- Refunds
- Confirmation emails that have not arrived
- Check-in, baggage, seats, room details
- Charges on your card
They have your booking reference. We do not.
What we can help with
- The app or the website not working properly
- Prices that look wrong or out of date
- A booking site missing from the comparison
- Your Tripzle account, signing in, or deleting your account
- Reporting a bug
How to reach us
We reply within two working days. Writing from the email address on your Tripzle account helps us find you faster.
If you are reporting a problem, tell us your device, whether you were on the app or the website, and what you searched for. That turns a few days of back and forth into one reply.